Terms of Service

Last updated 18 August 2026.

1. The agreement

These Terms of Service govern use of the ClockHub web application, the ClockHub mobile app, and this website. ClockHub is a product of HeyJay Technologies LLC, a Wyoming limited liability company of 30 N Gould St, Ste R, Sheridan, WY 82801, United States ("HeyJay Technologies", "ClockHub", "we", "us"). Your agreement is with HeyJay Technologies LLC, and every right and obligation in these terms is ours as that company, whichever name you deal with us under.

They take effect when you create a workspace, start a trial, sign an order form, or use an account someone created for you. If you are accepting on behalf of an organization, you confirm you are authorized to bind it, and "you" and "Customer" mean that organization.

If an order form or signed agreement between us says something different, that document wins over these terms on the point it covers.

2. Definitions

• Service: the ClockHub platform, the mobile app, and any documentation or support we provide with them.
• Customer: the organization that subscribes.
• Authorized User: anyone the Customer allows to use the Service, including its employees, contractors, administrators and agency partners.
• Customer Data: everything the Customer and its Authorized Users put into the Service, or that the Service records for them, including employee records, attendance, documents, messages and payroll data.
• Workspace: the Customer's isolated tenant within the Service.

3. Accounts and access

The Customer controls its workspace. It creates and removes Authorized User accounts, sets their roles and permissions, and is responsible for what happens under them. Accounts are for named individuals and must not be shared.

You must keep sign-in credentials secure and tell us promptly at security@clockhub.io if you believe an account has been compromised. We are not responsible for loss caused by credentials you failed to protect or by permissions the Customer chose to grant.

The mobile app offers an optional app lock, a PIN with biometric unlock where the device supports it. It protects the app on a shared or lost handset. It is not a substitute for a device passcode, and the PIN is stored only on the device, so a forgotten PIN is resolved by signing out and signing in again.

4. Subscriptions, fees and billing

• Subscriptions are sold on the plan and billing cycle shown at checkout or on the order form. Pricing is based on the number of active employees managed in the workspace unless agreed otherwise.
• Fees are billed in advance, are exclusive of taxes, and are non-refundable for any period already served, except where the law requires otherwise or we terminate you without cause under section 14.
• Subscriptions renew automatically for the same cycle unless cancelled before the renewal date. Cancel in the billing area of the workspace or by emailing billing@clockhub.io.
• If your headcount rises above your plan during a cycle, we may charge for the additional employees at the published rate.
• We may change prices with at least 30 days notice before your next renewal. Continuing after the renewal date accepts the new price.
• Invoices unpaid for 15 days after the due date may lead to suspension under section 13, and we may charge interest at the lower of 1.5% per month or the maximum the law allows, plus reasonable costs of collection.
• Free trials run for the stated period and convert to a paid plan only if you choose one. We may change or end trial availability at any time.

5. What the Customer is responsible for

ClockHub records and calculates. It does not employ anyone. The Customer remains the employer and is solely responsible for:

• the accuracy and lawfulness of Customer Data, and having the right to put it into the Service;
• compliance with employment, wage and hour, overtime, break, scheduling, leave, tax, immigration, licensing and anti-discrimination law, including the Fair Labor Standards Act and its state equivalents;
• telling its workers what is collected about them and why, and obtaining any consent or notice that the law requires, in particular for location capture at clock in and clock out, and for any biometric, geofencing or monitoring feature it switches on;
• reviewing and approving timesheets, pay runs and payslips before relying on them;
• filing and paying its own taxes and making its own payments to workers;
• configuring roles and permissions so that people see only what they should;
• maintaining its own record keeping, and exporting anything it needs to keep beyond the subscription.

ClockHub is not a payroll bureau, tax filer, professional employer organization, law firm or accountant, and nothing in the Service is legal, tax or accounting advice. Calculations the Service produces are tools for the Customer to check, not determinations it may rely on without review.

6. Data you must not put into the Service

The Service is built for employment and workforce data. You must not upload or enter:

• protected health information or clinical records about patients, clients or anyone else. We do not offer a Business Associate Agreement and the Service is not configured for HIPAA regulated data. Employment records such as a caregiver's own certifications and training are fine. A patient's care notes, diagnoses or medical records are not;
• payment card numbers or full financial account data outside the fields the Service provides for that purpose;
• government identifiers beyond what employment law requires you to hold;
• data about children under 16, other than lawfully employed young workers;
• anything you are contractually or legally barred from disclosing to a processor.

If prohibited data reaches the Service, tell us at once so it can be removed. You are responsible for the consequences of putting it there.

7. If your employer gave you access

This section is for Authorized Users rather than the Customer, and matters most where pay is involved.

• Record your own time only. Do not clock in or out for anyone else and do not let anyone do it for you.
• Do not falsify a punch, including by misrepresenting where you are.
• A punch captures the time and, where your employer has enabled it, your location at the moment you press the button. See the Privacy Policy.
• The record is not the final word on your pay. Your employer can correct attendance records. If something looks wrong, a missing punch, a wrong time, hours on the wrong day, raise it with your employer. We cannot change your employer's records for you.
• Timesheets and payslips shown in the product reflect what your employer's system holds. If the two disagree, your employer's system governs.
• Messages and files you send through the Service are stored in your employer's workspace and are not private from your employer.

8. Acceptable use

You must not:

• access, or try to access, data belonging to another workspace or another person;
• copy, resell, sublicense, rent or white-label the Service without our written agreement;
• reverse engineer, decompile or attempt to derive the source code, except where the law expressly allows it;
• probe, scan or test the security of the Service without our prior written permission, or bypass any access control, rate limit or usage restriction;
• upload malware, or anything unlawful, infringing, harassing or defamatory;
• use the Service to harass, threaten or abuse anyone, including through its messaging;
• use automated means to extract data at a scale that degrades the Service for others;
• use the Service to build a competing product, or publish benchmark results without our consent;
• use the Service in breach of applicable law or of export and sanctions rules.

9. Customer Data and ownership

Customer Data belongs to the Customer. You grant us a worldwide, non-exclusive, royalty-free license to host, copy, transmit, display and process it, and to create backups, only as far as needed to provide, secure and support the Service, and to comply with law. That license ends when the data is deleted.

We do not use Customer Data to train artificial intelligence models and we do not sell it. We may generate aggregated, de-identified statistics that cannot identify any customer or individual, and use them to operate and improve the Service.

We own the Service itself, including its software, design and documentation, and all intellectual property in it. Nothing here transfers that. If you send us feedback or suggestions we may use them freely, with no obligation to you.

Our handling of personal data is described in the Privacy Policy, which forms part of these terms. Where the Customer is a controller under the UK or EU GDPR, our data processing addendum applies and is available on request.

10. Third party services

The Service relies on providers we do not control, including hosting, email delivery, payment processing, Apple and Google for app distribution and push notifications, and the OpenStreetMap Foundation for turning coordinates into an address. Their terms govern their parts, and we are not responsible for their acts, omissions or availability. If you connect an optional integration, you authorize the exchange of data it requires, and its provider's terms apply to what it does with that data.

11. Confidentiality

Each party may receive non-public information from the other. Neither will disclose it except to people who need it and are bound to protect it, and each will use at least reasonable care. This does not cover information that is public through no fault of the recipient, independently developed, or lawfully received from a third party. Disclosure required by law is permitted, with notice to the other party where that is lawful.

12. Availability, support and changes

We work to keep the Service available but do not guarantee uninterrupted access. It may be unavailable for maintenance, updates, or reasons outside our control, including your own network or a provider's outage. We aim to give advance notice of planned maintenance.

Support is provided by email at [SUPPORT EMAIL] during [SUPPORT HOURS]. Any uptime commitment applies only if it is written into an order form or service level agreement.

Features change over time. We may add, modify or remove functionality, and we will not materially reduce the core functionality of a paid plan during a term you have already paid for without notice and a pro rata refund option.

Have a fallback for time recording. If the Service is unavailable when a worker needs to clock in, the Customer must have a manual procedure and reconcile the hours afterwards. Loss of access does not change anyone's working time or pay entitlement, and it is the Customer's responsibility to pay correctly regardless.

13. Suspension

We may suspend a workspace, an account, or a specific feature where an invoice is overdue under section 4, where use threatens the security, integrity or availability of the Service or another customer, where we are required to by law, or where there is a material breach of section 6 or section 8. We will give notice where we reasonably can, and restore access promptly once the cause is resolved. Suspension for non-payment or breach does not relieve you of fees for the period.

14. Term, termination and what happens to your data

• Either party may terminate at the end of the current billing cycle by cancelling before renewal.
• Either party may terminate immediately for material breach that is not cured within 30 days of written notice, or immediately if the other becomes insolvent.
• We may terminate a free or trial workspace at any time.
• The Customer can remove or suspend an Authorized User at any time. An individual can stop using the Service at any time, and a self-registered job seeker or learner can delete their own account in the product.

On termination, access ends and unpaid fees fall due. The workspace remains available for 30 days so the Customer can export its data, and is permanently deleted 60 days after termination, subject to backup cycles and to any legal obligation to retain. Deleting the mobile app removes it and its local data from the device, and does not delete the employment records the employer holds. Sections 5, 6, 9, 11, 15, 16, 17, 18 and 19 survive termination.

15. Warranties and disclaimers

We warrant that we will provide the Service with reasonable skill and care, and in a way that materially conforms to its documentation.

Otherwise, and to the fullest extent permitted by law, the Service is provided "as is" and "as available", and we disclaim all other warranties, express, implied or statutory, including any implied warranty of merchantability, fitness for a particular purpose, title and non-infringement. We do not warrant that the Service will be uninterrupted, error free or secure against every threat, that it will meet your requirements, that data or calculations it produces will be accurate where the inputs are not, or that use of the Service will make you compliant with any law, regulation, award or collective agreement. Compliance remains the Customer's responsibility under section 5.

Some jurisdictions do not allow the exclusion of implied warranties, so parts of this section may not apply to you.

16. Limitation of liability

16.1 Excluded losses. To the fullest extent permitted by law, neither party is liable for indirect, incidental, special, consequential, exemplary or punitive damages, or for lost profits, lost revenue, lost business, lost goodwill, loss or corruption of data, or the cost of substitute services, however caused and on any theory of liability, even if advised of the possibility.

16.2 The cap. Each party's total aggregate liability arising out of or related to these terms or the Service, whether in contract, tort, negligence, strict liability, statute or otherwise, will not exceed the total fees the Customer actually paid to HeyJay Technologies LLC for the Service in the twelve months immediately before the event giving rise to the claim. For a workspace on a free plan or a trial, and for any individual user who pays us nothing, that cap is one hundred United States dollars (US$100). Multiple claims do not enlarge the cap.

16.3 What the cap does not cover. Sections 16.1 and 16.2 do not limit the Customer's obligation to pay fees due, either party's indemnification obligations under section 17, a party's liability for fraud or fraudulent misrepresentation, gross negligence or willful misconduct, or any liability that cannot be excluded or limited by law, including for death or personal injury caused by negligence.

16.4 Allocation of risk. The prices reflect this allocation of risk. These limits apply even if a limited remedy fails of its essential purpose, and they are an essential basis of the bargain between us. Some jurisdictions do not allow certain limitations, so parts of this section may not apply to you.

17. Indemnification

17.1 By the Customer. The Customer will defend, indemnify and hold harmless HeyJay Technologies LLC, its affiliates, and their officers, directors, members, employees and agents from and against any third party claim, demand, suit or proceeding, and any resulting damages, losses, liabilities, settlements, fines, penalties and reasonable legal fees, arising out of or related to:

• Customer Data, including a claim that it infringes a third party's rights or was collected, entered or used unlawfully;
• the Customer's or an Authorized User's use of the Service in breach of these terms or of applicable law;
• any claim by a worker, former worker, applicant, contractor, union or agency partner of the Customer relating to employment, wages, hours, overtime, breaks, scheduling, leave, classification, monitoring, location tracking, background checks, discrimination or termination;
• any claim relating to prohibited data uploaded in breach of section 6, including protected health information;
• the Customer's failure to give a notice or obtain a consent that the law required.

17.2 By ClockHub. We will defend, indemnify and hold harmless the Customer against a third party claim that the Service, used as permitted by these terms, infringes that party's United States patent, copyright or trademark, and we will pay damages finally awarded or agreed in settlement. This does not apply to a claim arising from Customer Data, from use of the Service in breach of these terms, from modifications not made by us, from combination with anything we did not supply, or from continued use after we provide a non-infringing alternative. If the Service becomes, or in our opinion is likely to become, the subject of such a claim, we may at our option procure the right to continue using it, modify or replace it so it is non-infringing, or terminate the affected subscription and refund fees prepaid for the unused period. This section states our entire liability and the Customer's exclusive remedy for infringement.

17.3 Procedure. The party seeking indemnity must give prompt written notice of the claim, allow the indemnifying party to control the defense and settlement, and provide reasonable cooperation at the indemnifying party's expense. Late notice reduces the obligation only to the extent it causes prejudice. The indemnifying party may not settle in a way that imposes an obligation or admission on the other party without its written consent, which will not be unreasonably withheld. The indemnified party may participate with its own counsel at its own cost.

18. Governing law and disputes

18.1 Governing law. These terms, and any dispute arising out of or related to them or the Service, are governed by the laws of the State of Maryland, United States, without regard to its conflict of laws rules. The United Nations Convention on Contracts for the International Sale of Goods does not apply.

18.2 Venue. The state and federal courts located in [COUNTY] County, Maryland have exclusive jurisdiction, and each party irrevocably submits to that jurisdiction and waives any objection to venue or forum non conveniens. This does not stop either party from seeking injunctive relief in any competent court to protect its intellectual property or confidential information.

18.3 Informal resolution first. Before filing, the complaining party will send written notice describing the dispute to the address in section 20 and the parties will try in good faith to resolve it for 30 days.

18.4 Jury trial waiver. Each party knowingly and voluntarily waives any right to a jury trial in any proceeding arising out of these terms or the Service.

18.5 No class actions. Claims may be brought only in an individual capacity, and not as a plaintiff or class member in any class, consolidated or representative action.

18.6 Time limit. Any claim must be brought within one year after it arises, or it is permanently barred, except where the law does not permit that limit.

If you are a consumer, or a public body whose law prevents it from agreeing to another state's law or venue, these provisions apply only to the extent permitted, and your mandatory local rights are unaffected.

19. General

• Force majeure. Neither party is liable for delay or failure caused by events beyond its reasonable control, excluding payment obligations.
• Assignment. Neither party may assign these terms without the other's consent, except to a successor in a merger, acquisition or sale of substantially all assets, on notice.
• Notices. To us, in writing to the address in section 20 and by email to [LEGAL EMAIL]. To you, by email to the workspace administrator or by notice in the product.
• Entire agreement. These terms, the Privacy Policy, any data processing addendum and any order form are the entire agreement and replace anything said or written before. A purchase order's pre-printed terms have no effect.
• Severability and waiver. If a provision is unenforceable, the rest stands and that provision is limited to the minimum extent necessary. Failure to enforce a right is not a waiver of it.
• No third party rights. Except as stated in section 17, nobody other than the parties may enforce these terms.
• Independent contractors. Nothing here creates a partnership, joint venture, agency or employment relationship between the parties.
• Export and sanctions. You confirm you are not located in, and will not use the Service in, a country or by a person subject to United States sanctions or export restrictions.

20. Changes and contact

We may update these terms. We will change the date at the top, and where a change is material we will give workspace administrators at least 30 days notice by email or in the product. Continuing to use the Service after the change takes effect accepts the updated terms. If you do not accept a material change, you may terminate before it takes effect and receive a pro rata refund of fees prepaid for the unused period.

HEYJAY TECHNOLOGIES LLC (ClockHub)
30 N Gould St, Ste R
Sheridan, WY 82801
United States
Legal: legal@clockhub.io
Billing: billing@clockhub.io
Security: security@clockhub.io